iPhone & iPad
Chathouse Support
Chat with Claude, GPT, Gemini and 30+ other AI models, or roleplay with your favorite characters.
Common questions
Can I use my own API key?
Yes. You can add your own key for OpenAI, OpenRouter, DeepSeek, xAI, Perplexity or Google AI Studio, or chat with local models through Ollama, exo or any OpenAI-compatible server.
Which character card formats are supported?
Chathouse imports PNG and JSON character cards from Photos or Files, including TavernAI V1, V2 and V3, Pygmalion and Faraday cards.
Where are my chats stored?
Your chats are stored on your device, and voice input is transcribed on your device too.
How do I cancel my subscription?
Open the Settings app, tap your name, then Subscriptions, and choose Chathouse. Your plan stays active until the end of the current period.
I bought Pro, but it isn’t unlocked.
Open the app’s settings and tap Restore Purchases. Make sure you’re signed in with the same Apple Account (or Google account on Android) you used to buy it.
How do I get a refund?
Apple and Google handle all payments, so we can’t refund purchases ourselves. On iPhone, you can request a refund at reportaproblem.apple.com. On Android, go to your order history in the Play Store.
A good bug report
Help us help you, faster.
A few details go a long way. When you write to us, please include:
- 1
Your device
Which device you’re using, like an iPhone 17, iPhone 18 Pro or iPad Air.
- 2
Your system version
We rarely need the exact version. Just knowing iOS 27 helps a lot.
- 3
What happened
What you did, what you expected, and what happened instead. If you can make it happen again, tell us how.
- 4
A screenshot or video
If you can do so without revealing anything sensitive, a screen recording shows us exactly where to look.